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Onboard Caregivers Faster and Keep Them Longer

Structured onboarding with automated check-ins during the critical first 120 days when turnover risk is highest.

The First 120 Days Decide Everything

Half of all caregiver turnover happens within the first 90 days. New caregivers who do not receive structured onboarding, regular check-ins, and early feedback are three times more likely to quit. But most agencies treat onboarding as a one-day orientation and hope for the best. The first 120 days need a system, not hope.

The Difference CaregiverIQ Makes

Without CaregiverIQ

One-day orientation followed by silence — no structured follow-up

New caregivers feel abandoned after their first week

No way to know which new hires are at risk of leaving early

Each supervisor onboards differently with inconsistent results

With CaregiverIQ

28 automated touchpoints across 120 days with milestone celebrations

Regular SMS check-ins and supervisor meetings signal ongoing investment in their success

Risk scoring with sentiment analysis flags at-risk new hires for immediate intervention

Standardized onboarding program with AI-generated prep sheets ensures consistent quality

How It Works

Journey Auto-Creates on Activation

When a new caregiver is activated, the system automatically creates their onboarding journey with 28 touchpoints across 120 days. No manual setup required.

Automated Touchpoints Execute

SMS check-ins, client feedback requests, and milestone reminders fire automatically at each cadence point. Supervisor one-on-ones are scheduled with AI-generated prep sheets.

Risk Scoring Monitors Engagement

Sentiment analysis on SMS responses and engagement signals produce a risk score that flags at-risk new hires, enabling targeted intervention before they decide to leave.

Analytics Track Cohort Success

Onboarding analytics show completion rates, milestone achievement, and early turnover risk across your entire new hire cohort, identifying which onboarding steps have the biggest retention impact.

How CaregiverIQ Solves This

Purpose-built features for caregiver onboarding automation

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First 120 Days Program

Structured milestone-based onboarding with automated check-in cadences at Day 7, 14, 30, 60, 90, and 120. Each check-in has a specific purpose and agenda.

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SMS Check-Ins

Automated SMS surveys sent to new caregivers at each milestone. Quick pulse-checks that surface issues before they become resignation triggers.

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Supervisor Prep Sheets

AI-generated prep sheets for each one-on-one meeting, pulling in the new caregiver's recent performance data, feedback, and suggested talking points.

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Onboarding Analytics

Track completion rates, milestone achievement, and early turnover risk for your entire new hire cohort. Identify which onboarding steps have the biggest retention impact.

Who Benefits

Agency Owners

Reduce the costly early turnover that wastes recruiting and training investment. Track onboarding completion rates and early turnover risk across your entire new hire cohort.

Supervisors

Follow a guided onboarding workflow with auto-generated prep sheets for each milestone meeting. Phase and risk-level filtering makes it easy to manage multiple new hires simultaneously.

Caregivers

Feel supported during the most vulnerable period of your employment. Regular check-ins, clear expectations, and milestone celebrations signal that your agency is invested in your success.

Frequently Asked Questions

Why do new caregivers leave in the first 90 days?

New caregivers leave primarily because they feel abandoned after initial orientation. Without structured check-ins, regular feedback, and early support, they encounter challenges alone and conclude the agency does not care about their success. Research shows 50% of caregiver turnover happens within the first 90 days, making this the highest-risk retention window.

What is the First 120 Days onboarding program?

The First 120 Days program is a structured onboarding framework with 28 touchpoints across 4 phases (Weeks 1-2, Weeks 3-4, Months 2-3, Months 3-4). It includes supervisor one-on-one meetings, automated SMS check-ins to caregivers, SMS feedback requests to clients, and milestone celebrations. Journeys are auto-created for newly activated caregivers with no manual setup required.

How does automated onboarding reduce caregiver turnover?

Structured onboarding reduces first-year turnover by 25% according to industry research. CaregiverIQ automates the touchpoints that keep new hires engaged — SMS pulse-checks, supervisor prep sheets, and milestone celebrations — while risk scoring and sentiment analysis detect disengagement early. Agencies catch problems during the first 120 days when intervention is most effective.