Automated client surveys that close the feedback loop between families, caregivers, and your agency.
By the time your annual satisfaction survey goes out, clients who were unhappy six months ago have already switched agencies. Real-time client feedback is the difference between proactive service recovery and reactive damage control. Home care is personal, and satisfaction can change week to week based on caregiver consistency, communication, and quality of care.
After caregiver shifts, token-based satisfaction surveys are sent to clients via SMS. No authentication required — clients click a link and respond in under a minute.
Client responses are scored, tied to the specific caregiver and shift, and aggregated into satisfaction dashboards viewable by client, caregiver, team, and location.
Negative satisfaction responses generate immediate supervisor notifications, enabling rapid service recovery while the experience is fresh.
The satisfaction drop detector monitors trends over time. When a caregiver's client satisfaction declines, the system generates an insight with specific recommendations.
Purpose-built features for home care client satisfaction
Conversational AI surveys that feel like a quick check-in, not a formal questionnaire. Clients respond via SMS or email with minimal friction.
Real-time satisfaction scores by client, caregiver, team, and location. Spot trends and outliers instantly with visual analytics.
Connect client satisfaction scores directly to caregiver CareScores. See which caregivers consistently delight clients and which need support.
Low satisfaction responses trigger immediate supervisor notifications. Address issues while they are fresh, not at the next quarterly meeting.
Gain quantitative evidence of service quality for client retention conversations and referral partner reporting. Proactive satisfaction management drives a 15% improvement in client retention.
Access the client perspective on every caregiver's performance with real-time satisfaction dashboards. Low satisfaction alerts enable same-day service recovery instead of waiting for formal complaints.
Receive recognition when clients give positive feedback. Satisfaction scores that feed into your CareScore mean great client experiences are acknowledged and rewarded, not invisible.
Close the feedback loop between your clients and your caregivers. Satisfaction is not a mystery when you measure it consistently.
Start Measuring Satisfaction →