Replace inconsistent paper reviews with a data-driven system that tracks performance across every shift, client, and supervisor interaction.
Most home care agencies rely on annual or semi-annual reviews that are inconsistent, subjective, and too late to prevent problems. By the time a formal review happens, underperformers have already damaged client relationships and top performers have already started looking elsewhere. You need continuous performance intelligence, not periodic paperwork.
Using the standardized 4-dimension framework with a 3-point scale, supervisors complete reviews in under 2 minutes per caregiver directly from the dashboard.
Each review feeds into the composite CareScore algorithm, combining review averages, attendance data, NCNS events, and bonus factors into a single 0-100 metric.
Month-over-month performance trajectories with sparkline visualizations show which caregivers are improving, plateauing, or declining — enabling proactive intervention.
Declining performance patterns automatically generate AI-powered insights with specific coaching recommendations, connecting review data to actionable next steps.
Purpose-built features for caregiver performance reviews
Every caregiver gets a dynamic score based on client feedback, supervisor ratings, attendance, and consistency. One number that tells the whole performance story.
Aggregate input from clients, family members, supervisors, and peers into a single review profile. No more relying on one perspective.
Set review frequencies by role, tenure, or performance tier. The system prompts supervisors when reviews are due and tracks completion.
See month-over-month trajectory for every caregiver. Identify who is improving, plateauing, or declining before it becomes a problem.
Gain a defensible quality metric for referral source conversations and payor reporting. CareScores give you a data-driven answer when asked "how do you measure caregiver quality?" instead of relying on anecdotes.
Complete structured reviews in under 2 minutes with a standardized framework. No more guessing which criteria to evaluate or spending hours on inconsistent paper-based assessments.
Receive fair, consistent evaluations based on clear criteria. See exactly where you stand with a transparent CareScore and understand what drives improvement in your performance rating.
Join agencies that have replaced subjective annual reviews with continuous, data-driven performance tracking.
Start Performance Tracking →